27 Awst 2020
“We’re concerned that Which? has found mobile phone companies are still penalising customers for their loyalty.
Poor communications, putting customers at risk of losing energy supply, is “unacceptable”, says Citizens Advice
27 Awst 2020
Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to Ofgem’s announcement of a £1.73 million fine for British Gas for failing to notify around 270,000 prepayment customers about a change of top-up provider.
26 Awst 2020
Dame Gillian Guy, Chief Executive of Citizens Advice for England and Wales, has announced she is standing down after 10 years in the role. She will take up a new position as the Independent Assessor for the Financial Ombudsman Service at the end of October.
21 Awst 2020
Citizens Advice has welcomed the extension to the ban on new eviction proceedings until 20 September.
As 6 million fall behind on coronavirus bills, Citizens Advice outlines the top five bailiff and eviction need-to-knows
21 Awst 2020
This Sunday (23 August), the temporary ban on eviction for renters and the ban on face-to-face collection of debts come to an end. Experts from Citizens Advice’s debt and housing teams have answered some frequently asked questions for people likely to be affected by these changes.
Six million fall behind on bills because of coronavirus, with carers, shielders and key workers hardest hit
20 Awst 2020
One in 9 people, the equivalent of 6 million people across the UK, have reported falling behind on household bills because of coronavirus according to new research from Citizens Advice.
Parents, carers and disabled people at least twice as likely to face redundancy, warns Citizens Advice
5 Awst 2020
‘This could be the tip of the iceberg’ - advisers training up for wave of redundancies Gillian Guy: ‘As tough as these times are, they cannot be used as an excuse to break the rules’
30 Gorffennaf 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem's latest announcement on the RIIO-ED2 electricity distribution network price control.ens advice
29 Gorffennaf 2020
Citizens Advice, in its roles as the official consumer watchdog for domestic and microbusiness energy consumers, has responded to Ofgem’s announcement of proposals for new protections for microbusinesses.
28 Gorffennaf 2020
22 Gorffennaf 2020
With just one month to go until the end of the eviction ban, Citizens Advice is warning it has seen a huge surge in private renters worried about arrears.
Run-on payments are welcome, but millions of Universal Credit claimants still face the choice of struggling now or struggling later, says Citizens Advice
20 Gorffennaf 2020
Citizens Advice has responded to the rollout of run-on payments for legacy benefits claimants moving to Universal Credit.
8 Gorffennaf 2020
Ahead of the Chancellor’s summer economic update, Citizens Advice is calling for urgent changes to the benefits system as its services see a surge in demand for redundancy advice.
Information, protection and support will be crucial to success of green homes schemes, says Citizens Advice
7 Gorffennaf 2020
Citizens Advice, in its role as the official consumer watchdog for energy consumers, has responded to government proposals for a Green Homes Grant.
2 Gorffennaf 2020
Citizens Advice welcomes the new funding package for local councils announced today. It says the commitment to look at council tax debt in more detail in the forthcoming spending review is an opportunity to help those in financial difficulties caused by the coronavirus pandemic.
30 Mehefin 2020
From 1 July people claiming Universal Credit will begin to see a return of job-seeking requirements, which have been paused since 30 March due to Covid-19