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Consumer policy research

Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.

Redressing the balance

Dydd Iau, 27 Rhagfyr 2012

Why consumers need better means of resolving problems with faulty goods and services

Tackling consumer vulnerability

Dydd Mawrth, 1 Gorffennaf 2014

Communications, energy, water and financial services are part of the bedrock of our lives. Everyone needs affordable access to energy and water – they are essential for life, health, safety and well-be

The claims pests

Dydd Mercher, 14 Tachwedd 2012

The claims pests: CAB evidence briefing on PPI and claims-managment companies

Are you being served?

Dydd Mawrth, 5 Chwefror 2008

Citizens Advice evidence report on contracting utility companies.

Hanging on the telephone

Dydd Mawrth, 7 Medi 2004

Citizens Advice evidence report on the effectiveness of call centres.

Discriminatory Pricing: One Year On

Dydd Iau, 30 Mawrth 2023

People of colour should not be paying more for car insurance. That’s why Citizens Advice is calling for the FCA to treat this problem as an urgent priority and make sure car insurance firms do the same.