Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.
Dydd Iau, 24 Mai 2018
This report, based on interviews with advisers, shows how energy, telecoms and financial services can provide better support for people with mental health problems.
Dydd Mawrth, 27 Mawrth 2018
The cost of exiting broadband contracts has risen 50% over the past 8 years, Ofcom needs to ensure that these rising costs are scrutinised.
Dydd Gwener, 2 Mawrth 2018
New research finds that 14 million people suffered the knock-on effects of consumer problems in the last year, affecting their lives, finances and health
Dydd Iau, 1 Chwefror 2018
Customers’ loyalty in essential service markets could be costing them nearly £1,000
Dydd Gwener, 26 Ionawr 2018
The Consumer Green Paper is an important opportunity for the Government to tackle widespread problems in telecoms markets by establishing a statutory consumer advocate.
Dydd Mawrth, 23 Ionawr 2018
We look at the impact of problem gambling on the lives of gamblers, their families and other people.
Dydd Mawrth, 19 Rhagfyr 2017
The Citizens Advice draft consumer work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2018/19.
Dydd Gwener, 24 Tachwedd 2017
New research from Citizen's Advice finds that 2 in 3 home insurance customers face the loyalty penalty - with some paying up to 70% more for their policy.
Dydd Mercher, 16 Awst 2017
The role of automated switching services like Next Generation Intermediaries: a game changer for consumer markets?
Dydd Iau, 3 Awst 2017
7 in 10 people have been targeted by a scam in the last 2 years. What more can be done to protect consumers and increase reporting?
Dydd Iau, 27 Gorffennaf 2017
Loyal customers who don’t remortgage after their fixed term deal ends can pay £400 extra a year, with 1.2 million people paying more than if they switched.
Dydd Gwener, 30 Mehefin 2017
Citizens Advice annual report of consumer activities in 2016/17
Dydd Gwener, 16 Mehefin 2017
The Citizens Advice consumer work plan 2017/18 sets out our agenda for improving markets for consumers.
Dydd Iau, 4 Mai 2017
This report explores consumer perceptions and use of digital comparison tools in essential services markets including insurance, energy and telecoms
Dydd Iau, 4 Mai 2017
This qualitative study explores consumer perceptions and use of digital comparison tools in essential services markets including insurance, energy and telecoms.
Dydd Gwener, 21 Ebrill 2017
A consumer perspective on alternative dispute resolution between consumers and businesses
Dydd Mawrth, 18 Ebrill 2017
Citizens Advice finds that loyal broadband customers face a 43% rise in their tariff at the end of their minimum contract period. Their loyalty is being penalised.
Dydd Iau, 26 Ionawr 2017
This report describes how Citizens Advice will fight for consumers in 2017/18.
Dydd Gwener, 9 Rhagfyr 2016
Citizens Advice held an event exploring current levels of consumer detriment and future disruptions to consumer markets. This paper summarises the presentations, discussions and key themes from that event.
Dydd Gwener, 25 Tachwedd 2016
More consumer engagement takes up more time and leaves consumers less satisfied that they have made the right decision, especially in regulated markets.
