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Consumer policy research

Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.

The cost of loyalty

Dydd Iau, 1 Chwefror 2018

Customers’ loyalty in essential service markets could be costing them nearly £1,000

Changing the story on scams

Dydd Iau, 3 Awst 2017

7 in 10 people have been targeted by a scam in the last 2 years. What more can be done to protect consumers and increase reporting?

The Future of Digital Comparison Tools

Dydd Iau, 4 Mai 2017

This report explores consumer perceptions and use of digital comparison tools in essential services markets including insurance, energy and telecoms

Confusion, gaps, and overlaps

Dydd Gwener, 21 Ebrill 2017

A consumer perspective on alternative dispute resolution between consumers and businesses

Cashing in or Checking out

Dydd Gwener, 9 Rhagfyr 2016

Citizens Advice held an event exploring current levels of consumer detriment and future disruptions to consumer markets. This paper summarises the presentations, discussions and key themes from that event.