Improving the Mortgage Market
Dydd Mercher, 1 Awst 2018
Citizens Advice formal response to the FCA’s Mortgage Market Study
Consumer surveys and consultation responses
Modernising consumer markets: Citizens Advice formal consultation response
Dydd Mercher, 4 Gorffennaf 2018
A response to the Government’s consultation identifying market failures, “Modernising consumer markets”, setting out recommendations and expectations for action.
Response to BEIS Public Attitudes Tracker review
Dydd Gwener, 16 Mawrth 2018
We welcome this review of the BEIS Public Attitudes Tracker, which could provide more information on consumer experience across a range of sectors.
Citizens Advice response to Ofcoms’ call for inputs on helping consumers to engage in communications markets
Dydd Iau, 2 Tachwedd 2017
Citizens Advice response to Ofcoms’ call for inputs on helping consumers to engage in communications markets.
Citizens Advice consumer work plan 2017/18
Dydd Gwener, 16 Mehefin 2017
The Citizens Advice consumer work plan 2017/18 sets out our agenda for improving markets for consumers.
Automatic Compensation in the Telecoms market
Dydd Gwener, 12 Awst 2016
A response to Ofcom’s on their proposals to introduce an automatic compensation scheme for telecommunications service problems.
Citizens Advice: Consumer champion - The Citizens Advice and Citizens Advice Scotland final work plan for 2016/17
Dydd Iau, 30 Mehefin 2016
Our plan to advocate for consumers in 2016/2017.
BIS Call for Evidence on Improving the consumer landscape and quicker switching
Dydd Iau, 23 Mehefin 2016
We shared our evidence on helping people with consumer issues and on problems with the switching processes
Consumer switching: Proposals to reform switching of mobile communication services
Dydd Iau, 2 Mehefin 2016
Our response to Ofcom’s consultation on introducing gaining provider led switching in the mobile phone market.
Response from Citizens Advice to BIS call for evidence on switching principles
Dydd Iau, 10 Rhagfyr 2015
Citizens Advice responds to BIS’s call for evidence on its new switching principles, designed to improve the consumer experience of switching in regulated markets.
Strategic Review of Digital Communications - response from Citizens Advice to Ofcom
Dydd Iau, 8 Hydref 2015
Our response to Ofcom’s discussion document on it’s once in a decade review of the future of digital communications.
Consumer codes review - post consultation report and planned codes
Dydd Llun, 20 Gorffennaf 2015
Report summarising the changes and a technical document detailing the changes being made to each code.
Consumer codes: 2015 review consulation
Dydd Gwener, 24 Ebrill 2015
Consultation document setting out our proposals to update the codes used by the Citizens Advice consumer service.
Response to Ofcom call for inputs on Communication Services and SMEs
Dydd Iau, 23 Ebrill 2015
Our research into small business behaviour across a number of regulated sectors such as energy, water, finance and communications reveals that small businesses are consistently less engaged in markets than larger businesses
Access and Inclusion
Dydd Gwener, 19 Mehefin 2009
Response to Ofcom's consultation on Access and Inclusion.
Themes and trends in regulatory reform
Dydd Mawrth, 14 Ebrill 2009
Evidence to the Regulatory Reform Committee's inquiry on themes and trends in regulation.