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Post policy research

We represent consumers of postal services. Our post team provides policy advice and delivers strategic projects that contribute to improving the operation of the postal market and the postal universal service for all consumers.

We also ensure consumer needs are represented in decisions on the future of the post office network, at both a strategic and branch level.

Find out more about what our Post team is working on.

Latest post report

Banking on it: How well are post offices delivering cash and banking services? [ 460 kb]

Our research finds use of Post Office banking has doubled in the past 3 years. Although standards are largely good, there are some significant problems and we’re recommending a range of improvements.

Advice on post issues