Goods and services - what are the different types of discrimination?
If you've been treated unfairly by a trader or service provider, like a shop, bank or energy provider it may be unlawful discrimination.
This section explains what the different types of unlawful discrimination are when you buy or receive goods and services. This section also covers when you receive services from a public sector organisation, like a local authority or the police.
Direct discrimination
Explains what direct discrimination means and when the unfair treatment you experience when buying goods or accessing services is unlawful.
Indirect discrimination
Explains what indirect discrimination means and when a policy, practice or rule, which disadvantages you when buying goods or accessing services, is unlawful.
Reasonable adjustments - removing barriers for disabled people
Explains the duty of a trader or provider to make reasonable adjustments to allow disabled people to buy goods or access services more easily.
Discrimination because of something connected to your disability
Explains what to do if you think you have been discriminated against because of something connected to your disability, when buying goods or accessing services.
Pregnancy and maternity discrimination
Explains what to do if you think you have been discriminated against when buying goods or accessing services, because you are pregnant or have recently given birth.
Victimisation
Explains what is meant by victimisation, when you have raised concerns about discrimination against you, or someone else, when buying goods or accessing services.
Check if a business has discriminated against you because you’re transgender
Find out about your rights when you're using services - including services for men or women only.