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Reporting a scam

Mae’r cyngor hwn yn berthnasol i Cymru

You might be able to stop others from being scammed if you report a scam.

You should report the scam to more than one organisation - report it to:

If you know the scam has come from abroad, you should report it to

Give as much information as you can - for example, dates, names and email addresses.

Get help if you’ve shared your bank details. Your bank might be able to refund some of the money or block your cards.

If you’ve been threatened with violence, report it to the police on 101.

Report a scam to Consumer Service

Report the scammer to the Citizens Advice Consumer Service online or by phone.

They will:

  • give you advice on what to do next
  • report the scam to Trading Standards - they might investigate to see if the business has acted illegally or unfairly

Reporting a postal scam

You should report postal scams to Royal Mail - it’s easiest to do this by email or phone. They’ll investigate scams and work to stop them.

You can also download the scam mail report from their website to send to them by post.

Royal Mail

Telephone: 0800 011 3466.

Monday to Friday, 8am to 6pm



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