Chwilio

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Using direct payments for care

  What direct payments can be used for, covering employing carers direct, buying social care services through an agency, paying for equipment and short stays in care homes

• What you can do with your pension pot

  What options you have for accessing the money in you personal or workplace pension pot

• Banking – security and fraud

  Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details

• If the council decide your landlord has to do repairs

  Check what your landlord has to do if the council have inspected your home and sent them a legal notice. If the council haven’t helped, find out how to complain

• Pet gets ill or dies after buying

  If you recently bought a pet and it soon becomes ill or dies you may have a right to get a refund or replacement from the trader you bought it from

• If your job offer is withdrawn

  Check if you can get money if you’re offered a job and then the offer is withdrawn

• Check what benefits to claim if you’re sick or disabled

  Find out what benefits you should claim if you're sick or disabled. There are a few options and you should apply for the one that suits your circumstances best