Egham Foodbank

About our advice service

For referrals to Food Bank, client can call Citizens Advice Runnymede and Spelthorne Adviceline 0808 250 5706 or LCA can place client on Runnymede and Spelthorne Work Queue in Casebook, making it clear that it is a Food Bank referral and including the following information: How many people in the household, ages, gender, any allergies or relevant medical conditions (eg diabetes), delivery or collection (if collection please state when / where client would prefer to collect), any pet food or toiletries / sanitary products, any baby items / nappies (what size), whether client has access to cooking facilities. A Drop-In Outreach Service is also available at this Food Bank with no appointment or referral necessary. A Citizens Advice Adviser will be available at Egham Food Bank on 22nd April, 20th May and 17th June 2024 between 10am and 12pm. We offer a 15 minute face to face appointment to provide initial, exploratory advice and if further advice is needed, a telephone appointment can be arranged. Please note, we do not fill in forms such as PIP at Outreach sessions. Fuel voucher: Request via referral request on Work Queue. Client needs to visit food bank to obtain fuel voucher and redeem it at PayPoint, or if they cannot visit telephone the food bank on 01932 943 056. The client needs to have a pre payment meter in order to be able to use a Fuelbank voucher. (Client also needs to have a Foodbank referral but can state on the referral if they don’t want food). Foodbank asks to see evidence of the lack of funds on their meter, perhaps a screenshot or they may have an app which shows how much credit or lack of credit they have. (Foodbank can be a little flexible with this). They then fill in a form with the client, name address, number of people in household. Name (if known) of gas or electric provider. The client can then choose how they receive their code. Either via text or email. Within 24 hours they should receive this code which can then be redeemed either at a post office or a pay zone point. Clients can have a weekly food voucher until they are no longer in crisis. Fuel vouchers should not be more often than monthly.