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Addlestone Foodbank (King's Centre)

Contact us

Marsh Lane
ADDLESTONE
KT15 1UK

https://runnymede.foodbank.org.uk/

01932 943 056

About our advice service

Please ask the Foodbank for a referral to Citizens Advice Runnymede and Spelthorne. Alternatively, client can call Citizens Advice Runnymede and Spelthorne Adviceline 0808 250 5706 or LCA can place client on Runnymede and Spelthorne Work Queue in Casebook, making it clear that it is a Food Bank referral. Fuel voucher: Request via referral request on Work Queue. Client needs to visit food bank to obtain fuel voucher and redeem it at PayPoint, or if they cannot visit telephone the food bank on 01932 943 056. The client needs to have a pre payment meter in order to be able to use a Fuelbank voucher. (Client also needs to have a Foodbank referral but can state on the referral if they don’t want food). Foodbank asks to see evidence of the lack of funds on their meter, perhaps a screenshot or they may have an app which shows how much credit or lack of credit they have. (Foodbank can be a little flexible with this). They then fill in a form with the client, name address, number of people in household. Name (if known) of gas or electric provider. The client can then choose how they receive their code. Either via text or email. Within 24 hours they should receive this code which can then be redeemed either at a post office or a pay zone point. Clients can have a weekly food voucher until they are no longer in crisis. Fuel vouchers should not be more often than monthly.