We use research and data collected from our clients to understand what issues people are facing and make recommendations to government, regulators and companies about how they could fix the underlying causes of problems.
If you’re an MP you can read our Citizens Advice MP guide [ 2.3 mb], which has a range of information on how we can work together to help constituents, including:
Practical steps you and your office can take when someone comes to you for help.
How your local Citizens Advice can help you to advise constituents, manage casework, and access constituency data.
How we can work together in Parliament on national issues that impact your constituents and others across the country.
We want the benefits system to provide an adequate level of support so people have enough to cover their basic living costs.
We’re calling on the government to put consumers at the heart of plans to reach net zero.
In response to many energy suppliers going bust, we want the energy market to be reformed in favour of consumers
We're asking the government to provide people building their lives in the UK with access to the welfare safety net.
To tackle rapidly evolving online markets, we're calling for equally creative and nimble regulation that can keep up with these changes.
We're campaigning for well-funded post offices, an improved parcel delivery market, and more equal access to post.