Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Hitting a Wall: Protecting consumers who install net zero technologies
Protecting consumers who install low carbon tech is key to a successful net zero transition. But consumers who have issues with installations face a confusing patchwork of consumer codes and lack of support - even when they’ve used accredited traders.
Standard Issue Update
The Standard Issue Update covers the performance of network operators, excluding those managing independent gas and electricity networks, over the period from 2018/19 to 2021/22. The report examines their compliance with each of the guaranteed standards
Fixing the foundations: The need for better targeted support for energy consumers
For many households energy affordability remains a daily concern. With energy debts at record levels and energy prices forecast to remain high in the longer term, better targeted and cost-effective support is needed going forward.
Latest blogs
Blog: Why better home improvement protections are needed to meet net zero targets
Making our homes warmer and more energy efficient is key to meeting the government’s net zero targets - but insufficient consumer protections can leave people struggling to find solutions when installations go wrong.
Blog: If people don't trust the energy market, how is it going to help get us to net zero?
Introducing a Consumer Duty in the energy market could ensure net zero changes get off the ground. It would also better protect consumers, and make sure they fully benefit from the new products and services available.
Blog: Are networks living up to the standards?
Energy networks have paid out £84 million in compensation over a four-year period - we've evaluated how networks have performed against their Guaranteed Standards, and how to make sure consumers are compensated when standards aren't met