Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Consumer attitudes to retrofit: Examining the barriers and motivators for consumers when making energy efficiency or low-carbon home upgrades
Based on a nationally representative survey, this report examines the barriers and motivators for consumers when upgrading their home with energy efficiency or low-carbon improvements.
Priorities for heat networks consumer protections: Debt and affordability discussion paper
People need heat networks that work. Right now, too many heat network consumers face high prices, poor service and little redress. Here’s 4 ways the government and Ofgem should strengthen regulations due to begin in January 2026.
Building Support: Improving consumers' experiences of energy efficiency schemes
Government energy efficiency schemes can provide life-changing benefits to consumers - but they're being held back by low awareness, varying experiences and a lack of support
Latest blogs
Blog: 3 ways the Warm Homes Plan can cut bills and improve living standards
The Government must take the opportunity to deliver warmer, healthier homes through its Warm Homes Plan
Blog: People power: making clean power work for consumers
Delivering a clean power system that really works for consumers is a challenge - here are the key building blocks
Blog: On a heat network? Citizens Advice can help
Today Citizens Advice launches a brand-new advice service, offering tailored support for heat network consumers