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Consumer policy research

Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.

Citizens Advice Consumer Annual Report 2020-21

15 July 2021

This report sets out the work Citizens Advice carried out in 2020-21 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market.