Our consumer policy research covers a wide range of regulated and unregulated markets - allowing us to identify the problems consumers face in particular markets as well as drawing comparisons and lessons about the policies and practices commonly found in a number of markets.
19 October 2023
£1.4 billion is being added to telco bills next year in another round of inflation-busting price hikes - we’re calling for the end of these unfair pricing practices
11 July 2023
Digital design can be used to push consumers into purchasing things they don’t want, need or regret, and our latest research sheds light on just how much these design tactics are costing consumers.
14 June 2023
How our advice and advocacy work helped support people during a very challenging year for many.
13 June 2023
Low-income households are living on empty. Could thinking big with social tariffs help policy makers to tackle the problem of negative budgets?
06 June 2023
26 January 2023
In March 2022, we published research that found that people of colour spend on average £250 more than white people on car insurance. Our results are clear, but there isn’t a simple solution to this complex problem.
16 January 2023
Consultation on the statutory consumer work plan of Citizens Advice for 2023/24
01 December 2022
The design of digital markets is costing consumers billions of pounds every year – it’s time for online shopping platforms to be designed around the best interests of consumers.
22 September 2022
More than 13 million people could pay £100 more next year for their mobile and broadband contracts thanks to mid-contract price rises.
01 August 2022
1 in 7 people are still paying the loyalty penalty in the mobile, broadband and mortgage markets. Regulators need to take action.
14 June 2022
In a year which has seen us go from pandemic to a cost of living crisis, we’re setting out the ways we’ve helped people across consumer advice and advocacy.
28 April 2022
This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2022/23.
22 March 2022
People of colour may be paying £250 more than White people for car insurance. We’re calling on the FCA to make sure no one pays an ‘ethnicity penalty’.
20 January 2022
We are consulting on our annual consumer work plan for 2022/23. Please provide any comments to consumerworkplan@citizensadvice.org.uk by 15 February 2022.
15 July 2021
This report sets out the work Citizens Advice carried out in 2020-21 in its statutory role as a consumer advocate in energy and post, and also on wider consumer issues that span more than one market.
13 July 2021
This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2021/22.
18 April 2021
In 2018, we found that loyal customers were overpaying in five essential markets. Since then, we’ve seen some good progress, but there’s much more to do.
28 January 2021
Citizens Advice calls for all broadband providers to offer an affordable tariff for people on low-income benefits.
15 January 2021
We are consulting on our annual consumer work plan for 2021/22. Please provide any comments to consumerworkplan@citizensadvice.org.uk by Friday 12 February 2021.
