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Citizens Advice consumer advocacy: What we did in 2015-16

30 June 2016

This report [ 1.3 mb] looks back to describe the work Citizens Advice and Citizens Advice Scotland (CAS) carried out to represent consumers in 2015-16. This was a year of laying foundations, as our organisations developed our roles representing consumers in the energy and postal markets in England, Wales and Scotland, and in the energy, postal and water markets in Scotland.