Addressing financial abuse
25 April 2016
This report sets out how creditors and advice agencies can best support victims of financial abuse
Debt and money policy research
Payday loans: an improved market?
21 April 2016
Tighter firm regulation is driving up lending standards, causing firms to adapt or leave, resulting in fewer issues for payday loan customers.
Citizens Advice’s response to FCA consultation on payment protection insurance complaints
14 April 2016
Citizens Advice responds to the FCA consultation on a deadline for PPI complaints.
Citizens Advice’s response to the Claims Management Regulator on capping costs for consumers in financial claims
14 April 2016
Citizens Advice responds to the Claims Management Regulator on capping fees for straightforward compensation claims about financial services.
The preventative advice gap: how money advice can help people avoid financial difficulties
02 February 2016
One of the reasons not enough people get help with their money is that not enough money advice proactively helps people to avoid financial difficulties.
The referral gap - how stronger referrals between free guidance and paid-for advice can help people manage their money
15 January 2016
New research which explores how stronger referrals between free guidance and paid-for advice can help people make better money choices
The state of debt collection - the case for fairness in government debt collection practice
08 January 2016
The case for fairness in government debt collection practice
The free advice gap: spreading the benefits of access to high-quality money advice
19 November 2015
Spreading the benefits of access to high-quality money advice
The affordable advice gap: how affordable and clear pricing can help more consumers access paid-for financial advice
29 October 2015
Research showing the experience of consumers who want financial advice on withdrawing their defined contribution pensions.
The four advice gaps
14 October 2015
Exploring the different gaps in provision of and access to free and paid money advice
Unsecured and insecure? Exploring the UK’s mountain of unsecured personal debt - and how it affects people’s lives
29 September 2015
Exploring the UK’s mountain of unsecured personal debt - and how it affects people’s lives
Filling the gap: can banks step into the gap left by payday loans - and if so, how?
21 July 2015
As the payday loan market contracts, we investigate what role banks could play in providing credit to low income consumers.
A problem shared? Exploring the market for guarantor loans
17 July 2015
Exploring the market for guarantor loans
Evidence on logbook lending
10 February 2015
Logbook loans are a high cost form of lending which are still governed by archaic Victorian laws. They involve a consumer offering an item of their personal property (usually a car) as security for a loan they have taken.
Cutting our losses
23 February 2015
The introduction of debt relief orders (DROs) in 2009 increased the number of people in England and Wales able to afford access to formal relief from unmanageable debts. DROs are much cheaper than bankruptcy and enable people on the lowest incomes and with no assets to get their debts written off if they meet strict criteria.
Double disadvantage
29 June 2011
The barriers and business practices making debt a problem for disabled people.
This is child poverty
24 September 2008
Citizens Advice report on the experiences of parents struggling to make ends meet.
Protection racket
12 September 2005
CAB evidence on the cost and effectiveness of payment protection insurance