Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Hidden debt, hidden risks: Fixing the two-tier system for heat network consumers with bundled charges
Citizens Advice addresses the two-tier system of protections for heat network consumers who pay within rent or service charges. They’re at risk of large back-bills, frequent price increases and, if they fall behind on their bills, eviction.
Supporting the shift: how to strengthen information and advice provision for energy home upgrades
Our research shows the energy home upgrade market is very difficult for consumers to navigate. We're calling for a national advice strategy, built around improving access to and quality of information provision, advice services and in-home assessments.
Latest blogs
Blog: The Gas Connections Apex approaches
When the number of households connected to the gas grid starts to fall, we'll risk higher gas bills for those who can’t switch away. Now is the time to develop a strategic approach to the gas transition and future cost allocation and recovery
Blog: New energy tech and the risk of the “Walled Garden”
New technologies should improve interoperability and choice, not limit it. But closed ecosystems can restrict people from can restrict people from using outside apps, sharing their data freely, or easily switching to competitors
Blog: Hidden heat network debt and the risk of eviction
We're calling on the government to fix the two-tier system of protections for people who pay for their heating within rent or service charges