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Energy consultation responses

future retail regulation

18 April 2016

Citizens Advice and Citizens Advice Scotland (Citizens Advice Service) are pleased that Ofgem recognises a continued role for prescription as, in some cases, it may be the best way of delivering the right consumer outcomes. Ofgem identifies three criteria for situations where prescription would still be required: specific minimum standards below which suppliers’ outputs should not fall, prohibition of a specific detrimental practice and where standardisation across the market is essential. We agree with each of these criteria.

Response to the CMA’s provisional decision on remedies

18 April 2016

We broadly recognise the CMA’s diagnosis of problems in the market and can provide either qualified or unqualified support for the majority of the remedies it proposes - though we have concerns that a minority of proposals may require significant further work, or could have unintended consequences.

Ofgem's open letter on HH Settlement

16 March 2016

Citizens Advice recognise the potential benefits of elective half-hourly settlement, but believes more work is needed to ensure that consumers are protected before this is introduced.