04 March 2022
Ofgem was consulting on medium term changes to the energy price cap that are intended to reduce the risk of supplier failure. We expressed support for the option of moving to a quarterly price cap. We argued that an alternative proposal of moving to fixed term 12 month default tariffs would increase risk compared to the status quo and should not be pursued.
25 February 2022
We broadly support Ofgem’s Forward Work Plan for 2022/23, but look forward to seeing further detail on each strategic plan, including intentions for resourcing.
24 February 2022
Our views on the electricity distribution network final business plans for RIIO-ED2
21 February 2022
In our response, we welcome the updates Ofgem has made to its minded-to position to introduce greater mitigations to protect consumers from excessive costs.
17 February 2022
Citizens Advice response to Ofgem’s consultation on the governance of event driven architecture
27 January 2022
In our response to Ofgem’s consultation, we welcome Ofgem’s efforts to smooth the impact of SoLR payments on customer bills.
27 January 2022
We broadly support the plan, but are keen to faster action in some areas and steps to enhance compliance and enforcement activity
24 January 2022
Citizens Advice responds to the CMA’s consultation on its annual work plan, responding to the themes proposed and overall direction for the year.
18 January 2022
Citizens Advice response to Ofgem's milestone assessment consultation
17 January 2022
Ofgem was consulting on how it should adjust the energy price cap to account for changes to the Warm Home Discount scheme that are still being finalised. We agreed with its proposal that it should use the government’s provisional cost estimates, and that it should subsequently make a correction if those estimates did not tally with the final costs. We argued it should give itself more flexibility than it is proposing on when any correction should take place however, in order to avoid putting further pressure on consumer bills when they are at record levels.
17 January 2022
Ofgem was consulting on whether it should introduce short term measures to discourage switching, in order to reduce the risk that more energy suppliers go bust. We strongly opposed its suggestion that exit fees should be introduced on default tariffs, but provided support for a proposal that suppliers should be required to offer all their new tariffs to existing customers.
14 January 2022
Citizens Advice responds to the BEIS call for evidence on the future of the energy retail market
13 January 2022
Ofgem was asking for views on whether the energy price cap needed to be modified to allow it to respond to volatile wholesale market conditions. We expressed support for one of the three ideas it was testing, moving to a quarterly cap, while expressing concern about suggested alternatives that would allow for its reopening within price cap periods, or see the introduction of exit fees on default tariffs.
13 January 2022
Citizens Advice responds to a BEIS consultation on how a market-based mechanism can help scale up low carbon heat.
13 January 2022
Citizens Advice responds to a BEIS consultation on proposals to stop installing fossil fuel heating systems in homes off the gas grid in 2026.
20 December 2021
In our response to Ofgem’s consultation, we welcome the intent but believe some improvements are required
17 December 2021
Citizens Advice response to BEIS consultation on an Enduring approach to Offshore Wind
15 December 2021
Ofgem was consulting on whether it should increase the energy price cap in future periods to make greater allowance for the potential impacts of wholesale price volatility. We expressed concerns about the speculative nature of its evidence base, given the certainty that further increasing bills would cause consumer harm.
15 December 2021
Ofgem was consulting on how it should adjust the energy price cap to account for the higher debt costs that may have resulted from the pandemic. We provided a range of suggestions for how its proposals could be improved.
