Citizens Advice response to the Ofgem consultation regarding the Last Resort Supply Payment claim minded-to position
Overall, it is clearly in consumers’ interests for a robust assessment of claims to be undertaken. We believe this is also in suppliers’ interests as, if any parties were seen to be receiving unjustified payments, this could undermine the SOLR regime and trust in the energy industry more generally.
In particular:
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We support the adjustments Ofgem has made to ensure the additional assistance provided to suppliers through decisions regarding the retail price cap are fully reflected in the value of claims allowed.
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To add to the robustness of the assessment, we request clarity over how the need for future claims will be identified
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We repeat our request for external assurance.