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Response to Ofgem’s Stakeholder Satisfaction Output Consultation

9 June 2016

This is a response [ 150 kb] to Ofgem’s consultation on the values within the stakeholder satisfaction output arrangements.

The customer and stakeholder satisfaction incentives allow for an increase of up to 1% in revenues to transmission network companies. This incentive puts up to roughly £190 million of consumers’ money at stake over the next eight years.