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Consultation on changes to the Citizens Advice energy supplier rating

28 July 2017

Consultation: Energy supplier rating [ 0.64 mb]

The Citizens Advice energy supplier rating, first published last year, provides consumers with accessible information about energy supplier performance and enables consumers to make more informed switching decisions.

We have now reviewed the rating and are proposing a number of improvements, including increasing the number of suppliers in the rating and changing some of the data we use to calculate each supplier’s score.

Citizens Advice welcomes responses from suppliers, key stakeholders and any other interested parties on our proposals. Responses to the consultation on these changes are required by 8th September 2017. Please send these to