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Non-domestic supplier complaint handling performance consultation

19 May 2015

Citizens Advice is inviting comment on our proposal to now begin publishing non-domestic energy supplier performance statistics.

We aim to create a model that will accurately illustrate company performance to give micro-business consumers access to the information they need to make informed switching decisions.

A 2013 study showed a total of 30 companies actively supplying electricity and gas to business customers, and at least 80 per cent of gas used by business customers and almost 20 per cent of electricity was supplied by companies outside the major domestic suppliers.

Providing performance information will therefore be beneficial for improving consumer confidence, especially in companies that may be less well known.

The publication of unbiased and transparent information on performance for non-domestic suppliers will also provide companies with an incentive to drive improvements and truly compete on service for micro-business consumers.

Citizens Advice asks for responses to this consultation to be submitted in writing before the deadline of Friday 19 June.