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Picking up the pieces - updated analysis

5 December 2019

Picking up the pieces - updated analysis [ 210 kb]

Since January 2018 16 suppliers have failed, affecting over 1 million consumers.In June 2019 we published our report Picking up the Pieces. This showed that supplier failures were causing consumers harm through poor service, additional costs and poor debt collection processes by administrators.  

When suppliers fail they leave behind unpaid industry bills, and there can be a cost to protect their customers credit balances. These costs to end up on consumers bills. In June we estimated this cost at £172m. 

We’ve updated the costs based on recent failures and now estimate it at £255m