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Updated Domestic Energy Complaints Signposting Guide

19 April 2018

Complaints Signposting Guide [ 200 kb]

It is important that suppliers adequately signpost consumers to their complaints processes and maintain up to date information about the support services that are available to consumers.  

This guide is designed to help suppliers with the basic complaints signposting requirements and best practice.  It is intended as a supplementary to the relevant regulations to give additional guidance on what Citizens Advice would expect as good signposting practice.