17 October 2023
As the statutory advocate for postal consumers in England and Wales, we have responded to Ofcom’s consultation on price protection for second class postal products.
11 April 2022
Citizens Advice is calling for Ofcom to take a more proactive approach to preventing harm in the postal market, to ensure post is affordable and fair for everyone.
12 October 2021
A joint letter calling on the Chancellor to continue to support rural post offices at the upcoming Spending Review
22 June 2021
Citizens Advice is statutory advocate for postal consumers in England and Wales. Read our submission to Ofcom’s Call for Inputs regarding its review of postal regulation.
30 November 2020
Response in postal advocate capacity. Discusses consumer need for cash withdrawal and deposit facilities and role of post offices.
16 March 2020
Citizens Advice welcomes the opportunity to provide early input to the ERGP Work Programme 2021. We believe the ERGP and its members should work closely with consumer rights organisations like Citizens Advice to make sure all postal consumers are protected.
29 September 2019
Response in postal advocate capacity. Looks at how consumers access cash, alternative options, ensuring vulnerable people are not excluded.
24 May 2019
Citizens Advice’s response to the Business Energy and Industrial Strategy Select Committee's Post Office Network inquiry
24 January 2019
Citizens Advice’s response to The European Regulators Group for Postal Services (ERGP) consultation on the report 'Developments in the postal sector and implications for regulation'
03 December 2018
Response to House of Lords Select Committee on the Rural Economy
04 October 2018
Citizens Advice is the statutory advocate for postal consumers in England and Wales. Read our response to Ofcom’s Second Class safeguard caps consultation here.
12 September 2018
Consultation response highlights the role of post offices on the high street, including provision of mail services, access to cash and banking, community support and services to small businesses.
04 June 2018
Citizens Advice's response to Ofcom's first consultation on recovering postal regulation and consumer advocacy costs.
09 August 2016
Citizens Advice’s response to Ofcom’s Review of the regulation of Royal Mail supports proposals to retain the current framework but expresses concerns over removals of consumer protections.
28 January 2016
The Annual Report 2014-15 from Consumer Futures
13 November 2015
Citizens Advice response to the European Commission consultation on cross-border parcel delivery
13 November 2015
Citizens Advice Service response to Ofcom’s Review of the regulation of Royal Mail: Discussion document published 17 July 2015
13 November 2015
Citizens Advice service and Consumer Council for Northern Ireland response to Ofcom’s consultation on universal service exceptions to Royal Mail’s universal service obligation
22 June 2015
Citizens Advice service and Consumer Council for Northern Ireland response to Royal Mail United Kingdom and Royal Mail Overseas Letter Post Scheme - improving the claim process
21 April 2015
Citizens Advice Service (Citizens Advice and Citizens Advice Scotland) and Consumer Council for Northern Ireland response to Ofcom’s Stakeholder views on Postal Complaint Handling and Redress
