Citizens Advice response to Ofcom’s Call for Inputs: Review of postal regulation
From a consumer perspective, the current regulatory approach isn’t working as it puts too great an emphasis on market dynamics. Ofcom needs a new regulatory approach which places more importance on securing positive outcomes for consumers.
This could be a major shift, and provides an opportunity for Ofcom to take a more consumer-centred approach to regulation. Postal service needs to be universal, affordable, consistent and fair.
Ofcom needs to be more proactive and agile in its regulatory approach to meet the challenges of a rapidly evolving market, and use its powers to provide safety-net for consumers whilst still allowing businesses to thrive.