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Parcels league table

24 November 2021

Parcels league table

Urgent action is needed across the parcel delivery industry after Citizens Advice’s first annual parcel company league table finds consistent problems across the sector.

The league table, which compares the top firms against criteria like customer service, delivery problems and accessibility, found that no delivery company received more than three out of five stars overall.

Ofcom must act now, by bringing in stricter rules for parcel companies, better complaints processes, and fines if company negligence leads to parcels getting lost or stolen.

The top five delivery companies by parcel volume were measured against four criteria using data from Citizens Advice Consumer Service, consumer polling and social media complaints. Click here [ 54 kb] for a complete methodology.