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Energy policy research

Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain. We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.  

Find out more about what our Energy team is working on.

Energy supplier performance

Our energy supplier performance model aims to accurately illustrate relative energy company performance on customer service.

This will provide consumers access to the information they need to make well-informed switching decisions.

View performance data

Advice on energy issues