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Energy policy research

Our Citizens Advice energy policy work ensures opportunities to make the retail energy market function better are not missed and that consumers have good reason to become more confident and engaged. We bring the consumer interest directly into energy policy and implementation programmes with governments, regulators and market players. 

Representing the interests of micro-businesses is also a key element of our work. Our objective is to reduce the protection and engagement gap by working with small businesses, regulators and firms to highlight and address issues across markets.

Find out more about what our Energy team is working on.

Energy supplier performance

Our energy supplier performance model aims to accurately illustrate relative energy company performance on customer service.

This will provide consumers access to the information they need to make well-informed switching decisions.

View performance data

Advice on energy issues