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Report to Trading Standards

This advice applies to Wales

If you think a company has broken the law or acted unfairly, you might be able to report them to Trading Standards.

What should you report to Trading Standards

You should report a company to Trading Standards if, for example:

  • they misled you into buying their products or services
  • they sold you unsafe or dangerous items
  • they didn’t carry out the work properly, for example, their work left your home in a dangerous state
  • they sold you fake or counterfeit items
  • they pressured you to buy something you didn’t want to buy
  • they sold you a car that wasn't 'roadworthy' (it would cause danger if it was on the road)

How to report a trader to Trading Standards

Call the Citizens Advice consumer helpline and tell them you want to report a trader to Trading Standards. The consumer helpline will assess your problem and pass it on to Trading Standards if it's appropriate. 

If you live in Northern Ireland, you'll need to contact Consumerline and tell them you want to report a trader to Trading Standards. 

Citizens Advice consumer helpline

Telephone: 03454 04 05 06
Textphone: 18001 03454 04 05 06
Telephone a Welsh-speaking adviser: 03454 04 05 05
Textphone a Welsh-speaking adviser: 18001 03454 04 05 05
Open Monday to Friday, 9am to 5pm. Closed on bank holidays.

An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes.

Be prepared to tell the adviser details of the problem and the company’s name and address.

Call charges

We don’t charge for calls to the consumer helpline. Your service provider could charge you for your call, but it should be free if either:

  • your contract includes all calls to landlines
  • you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. For example, a 10 minute call could cost:

Check your supplier’s website to find out what you’ll be charged.

Other ways to contact us

There are other ways to contact us including online chat and forms - make sure you mention that you want to report a trader to Trading Standards. 

What Trading Standards do

Trading Standards will decide whether to investigate your problem. If they do, they might contact you for more information and evidence. Depending on what they find out, they might take action to stop the trader from acting unfairly. For example they might educate the trader about the law or take legal action against them to stop them from trading completely.

Even if Trading Standards don’t contact you, they might use your evidence to take action in the future.

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