Reporting to Trading Standards
If you think a business has broken the law or acted unfairly, you can report them to Trading Standards.
Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams.
Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem - for example, they can’t help you get a refund.
You can get help with your consumer problem from the Citizens Advice consumer service.
Check what you should report to Trading Standards
You should report a business to Trading Standards if they sold you something:
- unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date
- not as described - for example, you bought a package holiday but something advertised wasn’t included
- you didn’t want to buy - for example, they put pressure on you
You can also tell them about a business if:
they scammed you - for example, you paid for something online that you didn’t receive and you couldn’t contact the seller
they tried to stop you using your legal rights - for example, they said you can’t return faulty goods
they weren’t clear about the price or added on extra costs - for example, they advertised theatre ticket prices without booking fees
they sold products to people who looked underage without asking for ID - for example, alcohol, knives or fireworks
they didn’t carry out work properly - for example, kitchen fitters left your home in a dangerous state
Coronavirus – if a business is open when it shouldn’t be
You can report the business to Trading Standards. Check which businesses should be closed on the Welsh government’s website.
Report a business to Trading Standards
To report to Trading Standards, you need to contact the Citizens Advice consumer service.
We’ll pass your report to Trading Standards and we can also give you advice about your problem. You can:
What happens after you've reported to Trading Standards
Trading Standards will use the information you give to decide if they’ll investigate. They’ll only contact you if they need more information.
Even if Trading Standards don't contact you, they might use your evidence to take action against the business in the future. For example, if other people make complaints about the same business.
Get more help with your consumer problem
If a business isn’t helping you fix something that went wrong, you could:
try making a formal complaint
get help from a dispute resolution scheme
take them to court
Find out more about how to fix your consumer problem.
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