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Reporting a scam

This advice applies to Wales

You might be able to stop others from being scammed if you report a scam.

You should report the scam to more than one organisation - report it to:

  1. the Citizens Advice Consumer Service first
  2. Action Fraud - or Royal Mail if you’ve been scammed by post

If you know the scam has come from abroad, you should report it to econsumer.gov.

Give as much information as you can - for example, dates, names and email addresses.

Get help if you’ve shared your bank details. Your bank might be able to refund some of the money or block your cards.

If you’ve been threatened with violence, report it to the police on 101.

Report a scam to Consumer Service

Report the scammer to the Citizens Advice Consumer Service online or by phone.

They will:

  • give you advice on what to do next
  • report the scam to Trading Standards - they might investigate to see if the business has acted illegally or unfairly

Report a scam to Action Fraud

You should report the scam to Action Fraud - the national fraud reporting centre.

They might get the National Fraud Intelligence Bureau to investigate the scam further. You'll usually get a police crime reference number. 

It’s easiest to report scams online - either:

It’s best to fill in the form on a computer, not a mobile or tablet. It takes about 20 minutes to fill in.

You can also report the scam by phone.

Action Fraud
Telephone: 0300 123 2040
Textphone: 0300 123 2050
Monday to Friday, 9am to 6pm

Reporting a postal scam

You should report postal scams to Royal Mail - it’s easiest to do this by email or phone. They’ll investigate scams and work to stop them.

You can also download the scam mail report from their website to send to them by post.

Royal Mail

Telephone: 0800 011 3466.

Monday to Friday, 8am to 6pm

Email: scam.mail@royalmail.com

FREEPOST SCAM MAIL

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