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Reporting a scam

This advice applies to Scotland

You might be able to stop others from being scammed if you report a scam.

You should report the scam to more than one organisation - report it to:

  1. The Citizens Advice Consumer Service

  2. Police Scotland on 101

  3. Royal Mail, if you’ve been scammed by post

If you know the scam has come from abroad, you should report it to econsumer.gov.

Give as much information as you can - for example, dates, names and email addresses.

Get help if you’ve shared your bank details. Your bank might be able to refund some of the money or block your cards.

If you’ve been threatened with violence, report it to the police on 101.

Report a scam to Consumer Service

Report the scammer to the Citizens Advice Consumer Service online or by phone.

They will:

  • give you advice on what to do next
  • report the scam to Trading Standards - they might investigate to see if the business has acted illegally or unfairly

Reporting a scam to Police Scotland

To report a scam to Police Scotland, phone 101. You should give as much detail as you can, including:

  • how you were contacted by the scammers
  • how much money you’ve lost
  • if you’ve been threatened with violence or harassed
  • any evidence you have, such as letters and emails from the scammers.

Take a note of the crime reference number the police give you.

Reporting a postal scam

You should report postal scams to Royal Mail - it’s easiest to do this by email or phone. They’ll investigate scams and work to stop them.

You can also download the scam mail report from their website to send to them by post.

Royal Mail

Telephone: 0800 011 3466.

Monday to Friday, 8am to 6pm

Email: scam.mail@royalmail.com

FREEPOST SCAM MAIL

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