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Consumer

When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader. You may have received poor service or you may want to switch energy suppliers or cancel a contract. You can also learn more about what you can expect to find in a consumer contract. Use these pages to find out what your rights are and how to take action.

Consumer search

Search for articles in our consumer section.

Consumer fact sheets

Fact sheets covering consumer goods and services