Citizens Advice Scotland, our 60 member bureaux and our consumer helpline together form Scotland’s largest independent advice network.
We help more than 300,000 people solve their problems each year in communities everywhere from city centres to the Highlands and Islands.
And we look at the problems people bring to our advice services and campaign for change where it’s needed most.
We work for a fairer Scotland where people are empowered and their rights respected.
This website, Advice for Scotland, is co-produced with colleagues in England and Northern Ireland.
About the Citizens Advice service.
Advice on tips on preparing for and making phone calls to organisations or businesses. Good preparation ahead of the call will help you get the best outcome.
Our strategic framework 2019-2022 sets out how we'll deliver an even better service for the millions of people who come to us each year.
How to get free, confidential, impartial and independent advice from over 250 locations. Details of how to get advice in person, over the phone, by email and access services for the deaf. Includes information for NHS complaints, consumer problems, pensions and the Armed Services.
Find a bureau near you by entering a postcode or the name or a town/city.
Information and paperwork that you should take with you when you visit a Citizens Advice Bureau (CAB) to help the adviser deal with your case more efficiently.
Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem.
More information about the work of Citizens Advice Scotland
Information about this site including details of the cookies we use, how we respect your privacy, copyright and accessibility.
National Citizens Advice administrative offices. Advice is not available from these locations.
Comment about Adviceline or make a formal complaint about our services.
