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Letter to complain about faulty goods bought from a company before 1 October 2015

This advice applies to Wales

This letter applies to goods bought before 1 October 2015. If you bought the goods on or after 1 October 2015, use our letter to complain about faulty goods bought from a company.

Use this letter template to complain to a trader about faulty goods and ask for a repair, a replacement or a refund. You can also claim compensation.

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on how to return faulty goods.

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