Letter to complain about faulty goods bought from a company before 1 October 2015

This advice applies to Scotland. See advice for See advice for England, See advice for Northern Ireland, See advice for Wales

Important

This letter applies to goods bought before 1 October 2015. If you bought the goods on or after 1 October 2015, use our letter to complain about faulty goods bought from a company.

Use this letter template to complain to a trader about faulty goods and ask for a repair, a replacement or a refund. You can also claim compensation.

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on how to return faulty goods.

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

sam123@mail.com

01632 960001

Giltham Traders

24 Station Road
Giltham
GT16 3LP

29 March 2024

To whom it may concern,

Re: Complaint about faulty goods

I bought a sewing machine from you on 25 September 2015. I paid £300.

I now find the goods have the following fault:

The machine stops working after half an hour and won't work again for at least an hour.

Under the Sale Of Goods Act 1979 (as amended), goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund.

In support of my claim I have enclosed: The receipt for the sewing machine.

Please respond within 14 days of receiving this letter.

Yours faithfully,

Sam Hoolin