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Banking

Most people need an account with a bank or building society. It's important to have the right information about opening and running an account to help you manage your money properly and deal with any problems which crop up.

Read the following pages to find out more.

Getting a bank account

Information on how to get a bank account, types of account available and switching from one bank or building society to another.

Stopping a future payment on your debit or credit card

Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes.

Banking – security and fraud

How to keep your money and bank details safe, including protecting your details, lost or stolen cards or chequebooks, identity theft, fraudulent use of your account and transactions that have been carried out incorrectly.

Complaints about banks and building societies

How to make a complaint about your bank or building society, the standard of service you should expect, what to do if you feel you have been discriminated against and organizations to contact if you are not satisfied with the way your complaint has been dealt with.

Your payment card was used without your permission

What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission.