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About Citizens Advice
This advice applies to Wales:
Advice can vary depending on where you live.
Advice for other parts of the UK:
Most people need an account with a bank or building society. It's important to have the right information about opening and running an account to help you manage your money properly and deal with any problems which crop up.
Read the following pages to find out more.
Information on how to get a bank account, types of account available and switching from one bank or building society to another.
Explanation of how bank accounts work, including how money is paid in or taken out of an account. Covers overpayments, overdrafts, direct debits, problems with cash machines, bank charges and chip and pin cards.
Information on joint bank accounts, including how to set one up, who has responsibility for the account and disagreements about joint bank accounts.
Information on what cheques are, how to use them, how to cancel a cheque, clearing times, bounced cheques and what to do if a cheque or cheque-book is lost or stolen.
Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes.
How to keep your money and bank details safe, including protecting your details, lost or stolen cards or chequebooks, identity theft, fraudulent use of your account and transactions that have been carried out incorrectly.
What to do when a bank goes out of business, including getting money back, claiming compensation and what happens if you have money in more than one bank which ceases trading.
How to make a complaint about your bank or building society, the standard of service you should expect, what to do if you feel you have been discriminated against and organizations to contact if you are not satisfied with the way your complaint has been dealt with.
Information directing enquirers to a website providing information and advice on transferring money abroad.
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