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Social services complaints

Find out what you can do if you are not happy with a service you've had from your local authority social services department. You can find information to help you decide what action to take, and who can help you.

Before you start

What to consider before making a complaint about a service received from your local authority social service department.

Who can use the complaints procedure

Who can use the local authority's complaints procedure to complain about children's services or adults' services.

When can you use the complaints procedure

What social services you can complain about using the local authority complaints procedure and the time limits for making a complaint.

Using the complaints procedure

Using the local authority complaints procedure to complain about social services.

Other action you could take

Your options if you do not want to use the local authority complaints procedure to complain about social services or what to do if you have used the procedure and are not satisfied with the outcome.