Skip to content Skip to footer

Social services complaints - other action you could take

This advice applies to Wales

If you don't want to use the local authority's complaints procedure, or if you have used it and are not satisfied with the outcome, what else could you do? This page tells you about other options if you have a complaint.

What else can you do?

If you do not want to use the local authority's (LA) complaints procedure, or if you have used it and are not satisfied with the outcome, you may be able to do one or more of the following:

  • take up the issue with a local councillor, an Assembly Member (AM) or a Member of Parliament (MP)
  • make a complaint to the Public Services Ombudsman for Wales
  • ask the Children’s Commissioner for Wales, or the Older People’s Commissioner for Wales to help
  • apply for a judicial review, or take other legal action
  • take action against discrimination
  • sue the local authority for personal injury
  • make a claim under the Human Rights Act 1998.

Your LA can give you the contact details for councillors in your area

Next steps

Did this advice help?