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• Report a scam

  Find out how to report a scam and what information to gather.

  • In:
  • Consumer

• Get help with online scams

  Find out how to contact our Scams Action service for advice about online scams.

  • In:
  • Consumer

• Check if something might be a scam

  What to look for when identifying a scam, and how to protect yourself from being scammed

  • In:
  • Consumer

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

  • In:
  • Consumer

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed.

  • In:
  • Consumer

• What to do if you've been scammed

  Find out what steps to take after you've been scammed. This includes how to protect yourself, check if you can get your money back and report the scam

  • In:
  • Consumer

• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders.

  • In:
  • Consumer

• Complain about a premium rate phone charge or text message

  What to do if you want to make a complaint because a company didn’t make it clear that a phone or text number was premium rate.

  • In:
  • Consumer

• Stop getting nuisance calls and texts

  Action to take to stop getting nuisance calls and text messages

  • In:
  • Consumer

• Credit brokers explained

  Explains what a credit broker is and when they are properly authorised to act.

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  • Debt and money
  • Borrowing money
  • Types of borrowing
  • Loans
  • Credit brokers