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• Challenging a working or child tax credits decision - mandatory reconsideration

  How to challenge a tax credits decision with HMRC and applying for mandatory reconsideration

• Get help paying for energy efficiency home improvements

  Check if you’re eligible for funding or grants to make your home more energy efficient. Get help with the cost of insulation, boilers or improving your heating

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another

• Making a small claim

  Find out what to do before you start a small claim, how to start one and what it involves

• Complain about a local council's involvement with your family

  Find out how to complain about your local council if they've been involved with your family

• Get help with the cost of living

  Check what extra help you could get if you're struggling with the cost of living

• Selling a home

  Get information on the process of selling your home. Check how to deal with estate agents, using solicitors, exchanging contracts and completion

• How to apply for Universal Credit

  Find out how to apply for Universal Credit online. Find out more about the questions you need to answer, your ‘to-do list’ and the next steps