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• Q2 - standing and sitting

  Help to fill in Q2: standing and sitting for your ESA application. Find out what this means and how to correctly complete the question

• Move your gas or electricity meter

  What to do if you need your gas or electricity meter moving. Find out when you can move your meter, who can do it and what it could cost

• Getting a Universal Credit budgeting advance

  Find out how to get a Universal Credit budgeting advance, a loan for emergency and one-off expenses. Who’s eligible, how much you'll get and how to apply

• What counts as disability discrimination

  Find out more about disability discrimination in employment, access to goods and services, education, public transport

• Complaining about housing discrimination

  Complain about discrimination you've faced from a landlord, letting agent or someone else who’s involved in your housing

• If you’re struggling to pay your credit card

  Find out what to do if you are struggling to pay your credit card debt and how you can start to clear the debt you have

• Complaint about a problem at work – grievance letter checklist

  Basic rules for writing a grievance letter and a checklist to make sure that your letter has all the relevant information

• Letter to raise a grievance at work

  If you want to make a complaint about something at work, you should raise a grievance. Use our template letter to raise a grievance about a problem at work

• If you haven’t received an accurate energy bill in a while

  What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill

• Challenging a JSA decision - mandatory reconsideration

  What to do if you've been refused JSA or had your JSA reduced. The arguments you can use to challenge a JSA decision and the evidence you'll need