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• Check if a room counts as an extra bedroom for Housing Benefit

  Find out how the council decide if you have a spare room in your council home, and when they can reduce your Housing Benefit - sometimes called the ‘bedroom tax

• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process

• If you can't keep to your jobseeker's agreement

  What to do if you can’t keep to your jobseeker's agreement because of illness, emergencies or changes to your situation

• If your JSA has stopped or been reduced

  What to do if your JSA has stopped or been reduced because of a sanction. Check what help you could get while your JSA has stopped

• Check your parental rights at work

  Find out about your rights at work as a new or expecting parent. Check your rights to leave, pay, and time off for appointments

• Letter to complain about faulty goods bought on hire purchase

  Letter to the credit provider about a problem with goods bought on hire purchase

• Letter to cancel or return goods bought online, over the phone or by mail order

  Letter to cancel an online, phone or mail-order sale during the 14 day 'cooling off' period

• When to appeal a parking ticket

  When you should appeal a parking ticket in England and Wales – including if the signs were unclear or you were parked correctly

• Preparing for your employment tribunal hearing

  Find out what you can do to prepare for the hearing, what to do if you need to delay it, who can go with you, what you should have with you

• Your right to personal liberty

  Explains how the right to personal liberty is protected by article 5 of the Human Rights Act 1998 meaning you cannot be detained for reasons other than criminal activity or mental health issues