Check if a change affects your Housing Benefit

This advice applies to Wales. See advice for See advice for England, See advice for Northern Ireland, See advice for Scotland

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You must tell your local council about certain changes in your money, work or home life. This is called a ‘change of circumstances’.

You also need to tell the council about changes that affect people you live with. For example, you should tell them if someone in your home starts earning more or you add your partner’s name to your tenancy agreement.

Telling the council will help you get any extra Housing Benefit you're entitled to as soon as possible or avoid being paid too much. This is called an ‘overpayment’, and you’ll usually have to pay the extra money back.

Housing Benefit has ended for most people under State Pension age

You might still be getting Housing Benefit if any of the following apply:

  • you've reached State Pension age

  • you live in temporary or supported housing

  • you're still getting income-related ESA and the Department for Work and Pensions (DWP) thought you might need someone to help you claim Universal Credit - this person is called an ‘appointee’

If you’re getting Housing Benefit for any of these reasons, you still need to tell your local council about changes in your money, work or home life.

Tell the council even if it seems like a small change or if it’s only for a short time – for example if you increase your working hours for a few weeks.

Most changes have to be reported within 1 month, but you should report them as soon as you know about the change, if you can.

If you’ve used the Tell Us Once service to report the death of someone claiming a benefit, you don’t need to tell the council as well. Tell Us Once will let them know.

If you don’t think you’ll be able to pay your rent

You can apply for a Discretionary Housing Payment (DHP) if your Housing Benefit won’t cover your rent.

If you get other benefits

If you get benefits from the Department for Work and Pensions (DWP) or HM Revenue & Customs (HMRC), you should also tell them about any changes. The council won’t usually tell the DWP or HMRC for you.

Changes to your home

You might need to tell your local council if there are changes to your home - for example, if the amount of rent you pay changes, or if you move in with your partner.

Changes to your rent or occupation contract

Tell your local council if:

  • the amount of rent you pay changes – you’ll only need to do this if you rent from a private landlord or housing association

  • someone moves into or out of your home

  • your tenancy changes – for example if you take someone’s name off the tenancy agreement

You can find your local council on GOV.UK.

If you've moved home

If you’ve moved to an area with a different local council, your Housing Benefit claim will end. You should check if you can still get Housing Benefit in your new home. Check if you can get Housing Benefit.

If you can still get Housing Benefit, you’ll need to make a new claim. You can find your local council on GOV.UK

If you’ve moved to a different home in the same council area, you can stay on Housing Benefit if the claim was in your name.

The claim might not be in your name if you were claiming Housing Benefit with a partner and you've now separated from them. Check if the benefit letters are addressed to you - that means the claim was in your name. You can also check with your local council. Find your local council on GOV.UK.

If you’ve moved out of temporary or supported accommodation

If you’re getting working age Housing Benefit, your payments will stop and you usually will not be able to make a new claim. 

If you’re getting pension age Housing Benefit, your payments will continue.

If you’re not sure what type of Housing Benefit you get, talk to an adviser.

If your Housing Benefit ends because you’re no longer eligible

You might be able to get Universal Credit to get help with your housing costs. Check if you’re eligible to claim Universal Credit

If you already get Universal Credit, you should report that you have housing costs on your online account - you can do this through the ‘Report a change of circumstances’ section. If you don’t have an online account, call the Universal Credit helpline.

Universal Credit helpline

Telephone: 0800 328 5644

Telephone (Welsh language): 0800 328 1744

Textphone: 0800 328 1344

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 328 5644

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Video relay - if you use British Sign Language (BSL).

You can find out how to use video relay on YouTube.

Monday to Friday, 8am to 6pm

Calls are free from mobiles and landlines.

If you’re staying in a hostel because you’re worried someone might hurt you in your home

If you’re over State Pension age, let your local council know you’ve moved to a hostel. Ask them for extra Housing Benefit to cover the cost.

You can get Housing Benefit for your permanent home and hostel as long as both the following apply:

  • you want to go back to your home at some point

  • the council thinks it’s reasonable to pay for both your home and the hostel

If you and your partner move in together

You can keep getting Housing Benefit if any of the following apply:

  • you and your partner are both over state pension age 

  • you live in temporary accommodation - this is housing from your local council if you've applied for homeless help

  • you rent from a county council, charity or housing association and get care or support

If your partner is under pension age

If you don’t live in temporary or supported accommodation, your Housing Benefit will end when you move in together. You might be able to claim Universal Credit to get help for your housing costs. Check if you’re eligible to claim Universal Credit.

There’s another exception that means you might get Pension Credit or Housing Benefit as an individual. This applies if you’re the older partner and your younger partner isn’t eligible for Universal Credit because of one of a few specific reasons - for example because of their immigration status or because they're in prison. 

If you want to check if this applies to you, talk to an adviser.

Other changes

You might need to let your council know about other changes.

If you or your partner reaches State Pension age

Housing Benefit has ended for most working age people. You can still get Housing Benefit if you’re working age and live in some kinds of accommodation. For example, you can still get Housing Benefit if you:

  • live in temporary accommodation - this is housing from your local council if you've applied for homeless help

  • rent from a county council, charity or housing association and get care or support

If you claim Housing Benefit because you live in this type of accommodation you should tell the council if you, or your partner, turn State Pension age. This might mean you can get more Housing Benefit. Talk to an adviser to check if you should report this.

You can check your State Pension age on GOV.UK.

If your immigration status or right to reside changes

You can only keep getting Housing Benefit if your immigration status lets you claim public funds. In some situations you must also still have a ‘right to reside’.

You can claim public funds if you have any of the following:

  • British or Irish citizenship

  • settled status from the EU Settlement Scheme

  • indefinite leave - unless you came to the UK on an adult dependent relative visa

  • refugee status or humanitarian protection

  • right of abode

If you have pre-settled status from the EU Settlement Scheme, you can claim public funds - but you also need to show you have a right to reside to get Housing Benefit. Check if you have a right to reside.

If you’ve applied to the EU Settlement Scheme and you’re waiting for a decision,  you can claim public funds - but you also need to show you have a right to reside to get Housing Benefit. Check if you have a right to reside.

If you have any other immigration status, check if your immigration status lets you claim public funds.

If you or someone you live with goes away temporarily

Tell your local council if you or someone you live with is going away for more than:

  • 4 weeks – if it’s abroad

  • 13 weeks – if it’s in the UK

You can still get Housing Benefit as long as you plan to return to your home and don’t rent it out while you’re away.

Explain the reason when you report the change. How long you can get Housing Benefit for depends on why you’re away.

If you’re staying in England, Scotland or Wales

You can get Housing Benefit if you go away for up to 13 weeks.   

You can get Housing Benefit if you’re away for up to a year because: 

  • you, your partner or child are in hospital or getting treatment or care that’s approved by your doctor

  • someone else is away getting treatment and you’re looking after their child

  • you’re temporarily staying in a care home, for example to try it out

  • you’re giving someone care that’s approved by their doctor

  • you’ve had to leave your home because you’re worried someone might hurt you - for example your partner

  • you’re a student and live somewhere different during term time

  • you’re on a training course

  • you’re in prison on remand or waiting to be sentenced

  • you have to live away from home as a condition of bail

If you’ve had to leave your home suddenly, you might also be able to get Housing Benefit to cover the cost of a hostel.

If you go abroad

You can usually get Housing Benefit when you go away for up to 4 weeks. You can get it for up to 8 weeks if you’re abroad because your partner or a child included in your Housing Benefit claim has died.

You can get Housing Benefit if you’re abroad for up to 26 weeks because:

  • you, your partner or child are in hospital or getting treatment or care that’s approved by your doctor

  • you’re temporarily staying in a care home, for example to try it out

  • you’ve had to leave your home because you’re worried someone might hurt you – for example your partner

  • you or your partner is a member of the armed forces on a temporary placement

  • you or your partner is a sailor or works on an oil platform

Changes to your work, income or benefits

Tell your local council if:

  • your income goes up or down – for example you start getting a pension from your old job

  • your benefits change or you start getting a new benefit

If your income changes, explain how much more or less you think you’re going to get and over what period of time. If you're not sure, give the council an estimate.

If your benefits change you’ll also need to tell the council how much your income and savings are. This is so they can work out how much Housing Benefit you should get.

Changes to your savings

If your savings are over a certain limit, you need to tell your local council if your savings go up or down.

The limit depends on whether you’re claiming Housing Benefit as part of a couple, and whether you or your partner has reached state pension age. You can check your State Pension age on GOV.UK.

If you’re claiming as a single person

If you’re under State Pension age, the limit is £6,000.

If you’ve reached State Pension age, the limit is £10,000.

If you’re claiming as part of a couple

You should add your savings and your partner’s savings to check if you’re over the limit.

If you and your partner are both under State Pension age, the limit is £6,000.

If you and your partner have both reached State Pension age, the limit is £10,000.

If only one of you has reached State Pension age, the limit is usually £6,000. The limit is £10,000 instead if all of the following apply:

  • one of you reached State Pension age before 15 May 2019

  • the 2 of you have been claiming Housing Benefit as a couple since before 15 May 2019

  • you don’t claim Universal Credit

Changes to do with your partner and children

What you need to tell your local council depends on whether you get the guarantee part of Pension Credit.

If you get the guarantee part of Pension Credit

Tell your local council if your partner or child’s benefits change, or they start getting a new benefit.

If you don’t get Pension Credit or you only get the savings part of Pension Credit

Tell your local council if:

  • your partner or child’s benefits change, or they start getting a new benefit

  • you get divorced, married or form a civil partnership

  • your partner moves in or out

  • your partner’s income goes up or down

  • your partner’s savings go up or down

You should also tell the council if a child you’re responsible for:

  • is over 16 and finishes their education or training course

  • becomes 20 years old

  • becomes 16 years old – if your children have separate bedrooms

  • moves into your home

  • moves out of your home, or you stop getting Child Benefit for them

Changes to do with other adults you live with

Tell your local council if an adult you live with, like a flatmate or a child over 18:

  • starts earning more or less money

  • starts getting a new benefit, or their existing benefits change

You should also tell the council if someone moves into or out of your home.

If you have a lodger or boarder

You only need to tell the council if you change the number of lodgers or boarders living with you or how much you charge them.

A lodger is someone who lives with you and pays rent. A boarder is someone who lives with you and pays for meals, like breakfast every day.

If someone lives with you without an agreement to pay, you don’t need to tell the council if they give you money, for example to help pay the bills.

If someone gets a carer benefit or the carer element of Universal Credit for looking after you

Tell your local council if someone starts getting Carer’s Allowance, Carer Support Payment or the carer element of Universal Credit because they look after you – or if they stop getting it.

If you qualify for the ‘severe disability premium’ part of Housing Benefit, your Housing Benefit will change if someone:

  • starts getting Carer’s Allowance, Carer Support Payment or the carer element for looking after you – you’ll get less Housing Benefit

  • stops getting Carer’s Allowance, Carer Support Payment or the carer element for looking after you – you’ll get more Housing Benefit

This is because you can’t get the severe disability premium while someone gets Carer’s Allowance, Carer Support Payment or the carer element for looking after you.

If you’re not sure whether you get the severe disability premium, check the letter that told you how much Housing Benefit you’d get. Contact your local council if you don’t have the letter.

Reporting a change of circumstances

It’s best to report the change online or by email if your council let you do this. It’s quicker than writing a letter, and you save the cost of postage. Check your council’s website on GOV.UK to find out how you can report the change.

If you’re reporting the change online, it’s a good idea to save a copy of:

  • the screen that shows the changes you’re reporting

  • the screen that confirms your changes have been sent

You could take a photo of the screen if your phone has a camera. Or you can save the page as a screenshot or a file on your computer. This will help later if you need to prove you reported the change.

Write to the council if you can’t report the change online. Write ‘change of circumstances’ clearly at the top of the letter. Give as much information about the change as you can. For example if your partner has moved out, tell the council their name, when they moved and what their new address is.

Keep a copy of the letter in case you need to prove you reported the change.

If you live nearby, you can save the cost of posting the letter by taking it to your local council office. Make sure you get a receipt when you hand it in.

If you can’t take your letter to the office, send it to the address on the letter that told you how much Housing Benefit you’ll get. If you can’t find this letter, contact your local council to ask which department to send it to.

Ask the Post Office for proof of postage – you might need to prove when you sent it.

Your nearest Citizens Advice can help if you’re having trouble reporting a change of circumstances.

Reporting changes on time

Once you know about a change that might affect your Housing Benefit, tell the council as soon as you can.

You should report the change within a month if you can. The change might increase your payment and you might miss out on extra money if you tell the council late.

You should still tell the council if you think a change might reduce your payment - you won't save money by reporting it later. If you tell the council late you could get paid too much and have to pay your benefits back to the council. This is called an overpayment - check how councils deal with overpayments.

If the change happened more than a month ago

It’s better to report a change late than not to report it at all.

When you report the change, explain why you couldn’t report it when it happened – for example if you were sick.

If the change happened in the last 13 months and it means you should get more Housing Benefit, ask the council to pay the extra money from the day the change happened. They’ll do this if they agree you couldn’t report it earlier. If they think you could have reported the change earlier, they’ll pay you the new amount of Housing Benefit from the day you report the change.

Finding out how much you’ll get after the change

Your local council will send you a letter telling you:

  • how much you’re going to get

  • if you need to do anything else

Check the letter to make sure the council has recorded the right change of circumstances. You should contact them to tell them if they’ve made a mistake. You can ask your nearest Citizens Advice if you’re not sure the letter’s right.

If the new amount of Housing Benefit doesn’t cover your rent you should apply for a Discretionary Housing Payment (DHP).

If you don’t get a letter from the council within 3 weeks

Contact the council and ask them if they’ve recorded your change of circumstances. You’ll need details of what the change was and when you told them about it – for example proof of postage if you sent a letter.

Try to save the extra Housing Benefit if you think the council might be paying you too much. This will make it easier to pay it back if you need to.

Help us improve our website

Take 5 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.

Page last reviewed on 01 July 2026