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• Check if you can get new style JSA

  Check if you can claim new style Jobseeker's Allowance (JSA) - and how much you'll get - while you look for a job

• Direct payments - how much you should get

  How direct payments should cover the actual cost of buying social care services, plus associated costs

• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed

• Make an offer to non-priority creditors - letter

  Letter for when you have some money available to offer your non-priority creditors.

• If your employer refuses to pay you sick pay

  Check what to do if you're entitled to get sick pay but your employer won't pay you

• Children's Commissioner for Wales

  What the Children's Commissioner in Wales does for children and young people aged under 18, or under 25 years old if they have been in care

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• Letter to cancel goods or services bought at home or in a public place

  Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place