Letter to end contract due to poor work and 'lost faith'
Mae'r cyngor hwn yn berthnasol i Cymru. Gweler cyngor ar gyfer Gweler cyngor ar gyfer Lloegr, Gweler cyngor ar gyfer Gogledd Iwerddon, Gweler cyngor ar gyfer Yr Alban
If you purchased goods before 1 October 2015
This letter applies to a service that you gave the go-ahead for before 1 October 2015. If you gave the go-ahead on or after 1 October 2015, use our letter to complain to a trader about poor quality work.
Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith'.
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
sam123@mail.com
01632 960001
Giltham Traders
24 Station Road
Giltham
GT16 3LP
20 April 2024
To whom it may concern,
The Supply of Goods and Services Act 1982 (as amended)
On 24/08/22 you undertook the following: Laid a new block paved driveway.
The work was done at my home address.
However, the following faults have arisen:
1. The driveway is uneven
2. Not all cracks between the blocks have been filled with sand
The Supply of Goods and Services Act 1982 (as amended) requires all work that is carried out to be done so with reasonable care and skill. It also states that materials used must be of satisfactory quality i.e. free from defects.
In the light of the above faults, I have lost faith in your ability to continue the work or to rectify the matter, and am therefore terminating the contract. I will employ an alternative contractor to complete the job and any monies outstanding to you will be used to pay for this work. Should the repairs cost more, I will look to claim the difference from you.
I look forward to your response on this matter, at your earliest convenience.
Yours faithfully,
Sam Hoolin
Further help
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.
If you’re in Northern Ireland, contact Consumerline.
Help us improve our website
Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.