Letter to end contract due to poor work and 'lost faith'

This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales


If you purchased goods before 1 October 2015

This letter applies to a service that you gave the go-ahead for before 1 October 2015. If you gave the go-ahead on or after 1 October 2015, use our letter to complain to a trader about poor quality work.

Use this letter if you want  to cancel a contract with a trader due to poor work and 'lost faith'.

Sam Hoolin

8 Park Avenue


01632 960001

Giltham Traders

24 Station Road
GT16 3LP

21 May 2024

To whom it may concern,

The Supply of Goods and Services Act 1982 (as amended)

On 24/08/22 you undertook the following: Laid a new block paved driveway.

The work was done at my home address.

However, the following faults have arisen:

1. The driveway is uneven
2. Not all cracks between the blocks have been filled with sand

The Supply of Goods and Services Act 1982 (as amended) requires all work that is carried out to be done so with reasonable care and skill. It also states that materials used must be of satisfactory quality i.e. free from defects.

In the light of the above faults, I have lost faith in your ability to continue the work or to rectify the matter, and am therefore terminating the contract. I will employ an alternative contractor to complete the job and any monies outstanding to you will be used to pay for this work. Should the repairs cost more, I will look to claim the difference from you.

I look forward to your response on this matter, at your earliest convenience.

Yours faithfully,

Sam Hoolin

Further help

Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.

If you’re in Northern Ireland, contact Consumerline.

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