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This advice applies to England:
Advice can vary depending on where you live.
Advice for other parts of the UK:
Use this letter to cancel a contract if an essential part of it has not been fulfilled.
Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form or write to them.
If you’re in Northern Ireland, contact Consumerline.