Advice for people affected by child abuse.
Read what we're saying about a range of issues
This advice applies to Wales:
Advice can vary depending on where you live.
Advice for other parts of the UK:
Use this letter to cancel a contract if an essential part of it has not been fulfilled.
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.
If you’re in Northern Ireland, contact Consumerline.
Please tell us more about why our advice didn't help.