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Letter to complain to a phone company about cashback

This advice applies to Wales

Use this letter to complain to a phone company that hasn't given you the cashback they promised.

Further help

Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form or write to them.

If you’re in Northern Ireland, contact Consumerline.

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